Terms & Conditions — svip1 Platform Rules and Player Agreement

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

2 Acceptance of Terms

2.1 These Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy (each incorporated herein by reference), constitute the entire agreement between you and svip1 with respect to your use of the platform.

2.2 By completing the account registration process, depositing funds, placing any wager, or otherwise accessing the svip1 platform, you unconditionally accept and agree to be bound by these Terms & Conditions as they exist at the time of your use.

2.3 svip1 reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following publication of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically for updates.

2.4 These Terms & Conditions are published in the English language. In the event of any inconsistency between an English version and any translated summary or excerpt, the English version shall prevail.

3 Eligibility

3.1 To be eligible to register and maintain an account on svip1, you must satisfy all of the following conditions at all times during your use of the platform:

1. You are at least 21 years of age;
2. You are a resident of Indonesia or are otherwise accessing the platform from a jurisdiction in which online betting and casino gaming is not prohibited under applicable local law;
3. You are acting on your own behalf as an individual and not as an agent, nominee, or representative of any other person or entity;
4. You are not a current or former employee, officer, director, contractor, or immediate family member of svip1 or any of its affiliated entities;
5. You are not subject to any self-exclusion order or responsible gaming restriction that would prohibit you from accessing online gambling services;
6. You have not previously had a svip1 account suspended or permanently closed due to a breach of these Terms & Conditions.

3.2 svip1 reserves the right to verify eligibility at any stage and to suspend or close any account where eligibility requirements are not met, with or without prior notice. Any funds held in an ineligible account will be subject to review and may be forfeited where fraud, misrepresentation, or Prohibited Activity is identified.

3.3 It is your sole responsibility to ensure that your use of the svip1 platform complies with all laws and regulations applicable to you in your jurisdiction. svip1 makes no representation that the platform is lawful for use in any specific location beyond those it explicitly targets.

4 Account Registration

4.1 To access the full range of svip1 services — including placing wagers, making deposits, and requesting withdrawals — you must complete the account registration process and have your account approved.

4.2 During registration, you are required to provide accurate, current, and complete information, including but not limited to: your full legal name, date of birth, Indonesian national identity number (NIK) where requested, active mobile number, and a valid email address.

4.3 Each individual may hold only one (1) svip1 account. Opening more than one account — whether in your own name, under another name, or using another person's identity or payment method — constitutes a Prohibited Activity. All accounts found to be duplicates are subject to immediate suspension, and any balances held across duplicate accounts may be confiscated.

4.4 Identity Verification (KYC): svip1 is required to verify the identity of players prior to processing withdrawals above certain thresholds, and may request verification at any time. Acceptable KYC documents include a valid Indonesian national ID card (KTP), passport, or driver's license, accompanied by proof of payment method ownership. Failure to provide satisfactory KYC documentation within the period specified by svip1 support may result in withdrawal delays or account suspension.

4.5 svip1 reserves the right to decline any registration application without providing a reason.

5 Account Security

5.1 You are solely responsible for maintaining the confidentiality of your svip1 account credentials, including your username, password, and withdrawal PIN. You must not disclose these details to any third party under any circumstances.

5.2 svip1 will never ask for your password via email, live chat, or any other communication channel. Any communication purporting to be from svip1 and requesting your password should be treated as fraudulent and reported to our support team immediately.

5.3 You are advised to enable two-factor authentication (2FA) via SMS on your svip1 account. This provides an additional layer of security and significantly reduces the risk of unauthorized access.

5.4 You must notify svip1 immediately via live chat or email at [email protected] if you become aware of or suspect any unauthorized access to your account. svip1 will not be liable for any losses arising from unauthorized access that results from your failure to maintain the security of your credentials.

5.5 svip1 reserves the right to lock an account and request identity re-verification if suspicious login activity is detected, including logins from unrecognized devices or locations.

6 Deposits & Withdrawals

6.1 Currency. All transactions on the svip1 platform are denominated in Indonesian Rupiah (IDR / Rp). svip1 does not charge platform-side currency conversion fees. Any fees imposed by your bank or e-wallet provider are outside svip1's control and are your responsibility.

6.2 Accepted Deposit Methods. svip1 accepts deposits via the following channels: bank transfer to BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon; and via the e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit is Rp 50.000 per transaction.

6.3 Deposit Processing. Deposits made via e-wallet are typically credited to your svip1 balance within minutes of confirmation. Bank transfer deposits are processed during svip1 operating hours and are typically credited within 5–15 minutes of receipt. svip1 is not responsible for delays caused by your bank or e-wallet provider.

6.4 Withdrawal Requests. Withdrawal requests may only be submitted to a payment account registered in your own name and matching the identity details on your svip1 account. Third-party withdrawals are not permitted under any circumstances.

6.5 Withdrawal Processing Times. E-wallet withdrawals (OVO, DANA, GoPay, ShopeePay, LinkAja) are processed within an average of five (5) minutes. Bank transfer withdrawals are processed within an average of 30 minutes. Processing times may be extended during periods of high transaction volume or when additional verification is required.

6.6 Withdrawal Verification. svip1 may request KYC documentation before processing any withdrawal. Withdrawals will not be processed to payment methods that have not been verified as belonging to the account holder. svip1 reserves the right to delay or decline any withdrawal request pending completion of verification.

6.7 Dormant Accounts. An account is considered dormant if there has been no login activity for a continuous period of 12 months. svip1 reserves the right to apply an administrative fee of up to Rp 50.000 per month to dormant accounts. Players will be notified by email before any such fee is applied. Any remaining balance can still be withdrawn upon re-activation and completion of applicable verification.

7 Bonuses & Promotions

7.1 svip1 offers a range of promotional bonuses to eligible players, including welcome bonuses, deposit match bonuses, cashback offers, free spins, and loyalty rewards. All promotions are subject to the specific terms stated in the individual promotion communication, in addition to these general Terms & Conditions.

7.2 Wagering Requirements. Bonus funds are not directly withdrawable. They must be wagered a specified number of times (the "wagering requirement") before the resulting winnings become eligible for withdrawal. The applicable wagering requirement, eligible games, minimum odds, and expiry period for each promotion are stated in the promotion's individual terms. Slots generally contribute 100% toward wagering requirements; live casino games and sportsbook bets contribute at the rate specified per promotion.

7.3 Bonus Abuse. svip1 operates a strict policy against bonus abuse. Actions constituting bonus abuse include, but are not limited to: opening multiple accounts to claim the same welcome offer, placing opposing bets to guarantee a bonus conversion outcome (arbitrage), deliberately reducing risk on bonus bets to minimize variance, and any coordinated activity among players to exploit promotional structures. Where bonus abuse is identified, svip1 reserves the right to void all associated wagers, confiscate bonus funds and any winnings derived from them, and close the player's account.

7.4 svip1 reserves the right to withdraw, modify, or cancel any promotion at any time, and to decline any player's participation in a promotion at its discretion. Players who have already met the qualifying conditions of a promotion prior to its cancellation will not be affected retroactively.

7.5 Only one bonus may be active on a player's account at any given time unless explicitly stated otherwise in a promotion's individual terms. Depositing while a bonus is active will be applied to the active bonus unless the player contacts support to decline the bonus before depositing.

8 Betting & Gaming Rules

8.1 All bets placed on the svip1 sportsbook are subject to the Sportsbook Rules published on the platform. All casino and slot games are governed by the rules of the respective game as provided by the game studio. In the event of a conflict between a game studio's rules and svip1's platform rules, svip1's platform rules shall prevail.

8.2 svip1 reserves the right to refuse, void, or limit any wager at its sole discretion, including where it suspects the bet has been placed as part of a Prohibited Activity or where the market has been suspended pending review.

8.3 Minimum and Maximum Stakes. Minimum and maximum stake limits per wager are displayed at the time of bet placement and may vary by market, game, or player account tier. svip1 reserves the right to adjust stake limits for individual players without notice.

8.4 Palpable Errors. In the event of a clearly erroneous price, market, or result (a "palpable error"), svip1 reserves the right to void any affected bets, regardless of whether they have been settled. svip1 will make reasonable efforts to identify and correct palpable errors promptly but does not guarantee that all errors will be identified before settlement.

8.5 Live Betting. Live (in-play) betting markets are subject to rapid change. svip1 does not guarantee that live markets will remain open for the full duration of an event. Bets placed on live markets are accepted subject to the prevailing odds at the time of acceptance, which may differ from the odds displayed at the moment you submitted the bet due to latency.

8.6 For mix parlay (multi-leg accumulator) bets: if one or more legs are void, the void leg is removed and the accumulator is recalculated at the remaining legs' odds. Minimum odds requirements per leg for mix parlay bonus eligibility are stated in the applicable promotion terms.

9 Prohibited Activities

9.1 The following activities are strictly prohibited on the svip1 platform. Engaging in any Prohibited Activity is grounds for immediate account suspension, forfeiture of balance, and where applicable, referral to law enforcement authorities:

• Underage gambling: Registering or playing if you are under 21 years of age, or assisting a minor in accessing the platform.
• Multiple accounts: Registering more than one account, whether in your own name or another's identity.
• Identity fraud: Providing false personal information during registration or KYC, or impersonating another individual.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or market.
• Automated play: Using bots, scripts, artificial intelligence tools, or any automated software to place bets or interact with the platform.
• Arbitrage and matched betting: Systematically exploiting price differences between svip1 and other operators, or placing offsetting bets to guarantee a risk-free outcome from promotional funds.
• Money laundering: Using the svip1 platform to deposit, transfer, or withdraw funds derived from unlawful activity, or to otherwise obscure the origins of funds.
• Exploiting technical errors: Deliberately taking advantage of software bugs, display errors, or technical malfunctions to gain an unfair advantage.
• Chargebacks: Initiating a chargeback or payment reversal with your bank or e-wallet provider in bad faith after placing wagers with the deposited funds.
• Threats or harassment: Threatening, harassing, or abusing svip1 employees, agents, or other players via any communication channel.

9.2 svip1 employs automated and manual fraud detection systems that continuously monitor account and betting activity. Players identified as engaging in Prohibited Activities will not receive advance notice before action is taken on their account.

10 Responsible Gaming

10.1 svip1 is committed to promoting responsible gaming. We provide tools that allow players to set boundaries on their gambling activity, including deposit limits, loss limits, session time limits, cool-off periods (temporary account suspensions), and permanent self-exclusion. These tools are accessible at any time from your account settings or by contacting support at [email protected].

10.2 Once a self-exclusion request has been activated, it cannot be reversed for the duration of the exclusion period selected. During self-exclusion, svip1 will take reasonable steps to prevent the excluded player from accessing their account, including suppressing promotional communications.

10.3 If you believe that gambling is causing harm to yourself or your family, we encourage you to contact our support team for immediate assistance. 21+ Only. Gambling should be treated as entertainment, not as a source of income.

10.4 For further information, please review our dedicated Responsible Gaming policy.

11 Intellectual Property

11.1 All content on the svip1 platform — including but not limited to software, source code, databases, text, graphics, logos, icons, images, audio clips, and game content — is the property of svip1 or its licensors and is protected by applicable intellectual property laws.

11.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the svip1 platform for personal, non-commercial gaming and betting purposes only. This license does not extend to any reproduction, redistribution, modification, public display, or commercial exploitation of any platform content.

11.3 Any unauthorized use of svip1's intellectual property may result in immediate account termination and may give rise to civil or criminal liability.

12 Limitation of Liability

12.1 The svip1 platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, svip1 disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.2 svip1 shall not be liable for any loss of profits, loss of data, business interruption, or any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the svip1 platform — even if svip1 has been advised of the possibility of such damages.

12.3 svip1's total aggregate liability to you for any direct damages shall not exceed the total amount deposited by you into your svip1 account in the thirty (30) days immediately preceding the event giving rise to the claim.

12.4 svip1 is not liable for any failure to perform its obligations under these Terms & Conditions where such failure results from a Force Majeure event. svip1 will use reasonable endeavors to resume normal service as soon as practicable following a Force Majeure event.

12.5 Nothing in these Terms & Conditions shall limit or exclude svip1's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.

13 Amendments to These Terms

13.1 svip1 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, svip1 will publish the updated terms on this page and update the "Last Reviewed" date at the top of the document. For significant changes, svip1 may also notify registered players via email or an in-platform notice.

13.2 Your continued use of the svip1 platform after any amendment has been published constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any amendment, you must cease using the platform and may request withdrawal of your balance prior to the amendment's effective date.

13.3 It is your responsibility to check this page regularly and to keep yourself informed of any changes. svip1 is not obligated to notify you individually of every amendment.

14 Governing Law & Dispute Resolution

14.1 These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which svip1 holds its international gaming license. svip1 operates as an internationally licensed platform and complies with its licensing jurisdiction's regulatory requirements.

14.2 In the event of any dispute arising from or in connection with these Terms & Conditions or your use of the svip1 platform, you agree to first contact svip1's customer support team at [email protected] to seek an informal resolution. svip1 will use reasonable efforts to resolve disputes within 14 business days of receiving a formal written complaint.

14.3 If a dispute cannot be resolved informally, it shall be referred to binding arbitration under the rules of an internationally recognized arbitration body as designated by svip1 at the time of the dispute. The arbitration shall be conducted in the English language.

14.4 Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to protect its rights pending the outcome of arbitration.

14.5 You acknowledge that online gambling may be subject to legal restrictions in Indonesia and accept that you are solely responsible for ensuring your compliance with applicable local laws. svip1 makes no representation that use of the platform is lawful in every jurisdiction.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the svip1 support team through the following channel:

For responsible gaming enquiries, self-exclusion requests, or deposit limit adjustments, please also refer to our Responsible Gaming page or contact support directly — these requests are handled with priority.